Experience
Manager
Variant Solutions L.L.C
- Lead and train customer service representatives, handle escalations, coordinate onboarding, and support daily team performance.
Corporate Sales Associate
Variant Solutions L.L.C — Consumer Priority Service (CPS)
- Corporate Sales Associate at Consumer Priority Service (CPS), employed through Variant Solutions L.L.C. Focused on B2B corporate sales, dealer relationships, and business development initiatives.
- Responsible for identifying and supporting sales opportunities, building and maintaining professional client relationships, and collaborating with internal teams to develop solutions aligned with business needs.
- Leverage experience in customer service, dealer support, warranty operations, and workflow management to support CPS corporate sales initiatives and deliver a strong client experience.
Customer Service Representative & Sales Team Assistant (Training & Operations Support)
Variant Solutions L.L.C — Consumer Priority Service (CPS)
- Customer Service Representative at Consumer Priority Service (CPS), employed through Variant Solutions. Responsible for warranty and protection plan support, claims assistance, and customer account resolution.
- Expanded into training and operational support responsibilities, assisting with onboarding and process guidance for new team members.
- Transitioned into B2B dealer support and warranty operations, including New File Order (NFO) processing, dealer communications, claims coordination, and workflow management.
- Collaborated with internal teams, dealers, and service providers to ensure accurate case handling and operational efficiency.
Sales Agent
Variant Solutions L.L.C — Roth Wealth Holdings
- Sales Agent specializing in Merchant Cash Advance (MCA) financing at Roth Wealth Holdings, employed through Variant Solutions.
- Responsible for generating and managing business funding opportunities, working directly with merchants, leads, and lending partners to secure financing solutions.
- Experienced in client outreach, lead qualification, lender communication, application follow-up, and guiding clients through the funding process.
- Strong background in sales, relationship management, and delivering tailored financial solutions in a fast-paced environment.
Key Projects
LumiList — Light Novel Tracker
Multi-source tracking platform with user authentication, automated notifications, and real-time data aggregation from external APIs. Built with Flask, PostgreSQL, SQLAlchemy, Docker, and deployed on Railway.
AI & Automation Tools
Python-based automation scripts integrating LLM APIs (OpenAI/Anthropic) for content and data processing. Built API orchestration pipelines connecting third-party services to streamline multi-step workflows.
Certifications
Digital School / Shkolla Digjitale — Back End Developer
Digital School / Shkolla Digjitale — Front End Developer
Digital School / Shkolla Digjitale — Junior React Native Developer
Cisco CCNA: Introduction to Networks
Cisco CCNA: Switching, Routing and Wireless Essentials
Cisco CCNA: Enterprise Networking, Security and Automation
Skills
Languages
PythonJavaScriptTypeScriptJavaSQLPHPHTMLCSS
Frameworks
FlaskNext.jsReact NativeSQLAlchemyDockerPostgreSQLWordPress
Tools & Cloud
GitGitHubRailwayAWS
Networking
CCNA: Routing & SwitchingCCNA: Enterprise NetworkingCCNA: Security & AutomationWireless Networking
Leadership & Operations
Team LeadershipTraining & OnboardingCorporate SalesB2BConflict ResolutionCustomer SatisfactionWorkflow Coordination
Education
Bachelor of Technology, Computer Science
UBT – In Progress
High School Diploma — Honor Scholarship
Hasan Nahi High School