Experience
B2B Warranty & Dealer Operations Specialist
Consumer Priority Service (via Variant Solutions LLC)
- Manage end-to-end B2B dealer operations including New File Order (NFO) processing, warranty administration, and claims coordination across multiple dealer accounts.
- Serve as primary point of contact for dealer communications, insurance claim mediation, and work order management — ensuring accurate, timely resolution of escalated cases.
- Support sales operations by maintaining stakeholder communication pipelines and assisting with dealer onboarding and service quality assurance.
- Coordinate cross-functional workflows between operations, sales, and dealer partners; identify process bottlenecks and implement improvements to reduce case resolution time.
Customer Service Representative — Training & Operations Support
Variant Solutions LLC
- Assisted management with onboarding and training of new customer service hires; developed documentation and guidance materials to accelerate ramp-up time.
- Supported daily operations by coordinating team workflows, handling escalated cases, and ensuring adherence to service quality standards.
- Acted as operational resource for team members, providing process guidance, resolving ambiguities, and bridging communication between representatives and management.
Funding Specialist & Business Development Representative
Variant Solutions LLC
- Prospected and qualified small-to-medium business owners for Merchant Cash Advance (MCA) and alternative funding solutions through high-volume outbound outreach.
- Managed end-to-end sales pipeline — from lead generation and needs assessment through proposal, negotiation, and client relationship management.
- Developed strong consultative communication skills through daily engagement with business owners across diverse industries.
Key Projects
LumiList — Light Novel Tracker
Multi-source tracking platform with user authentication, automated notifications, and real-time data aggregation from external APIs. Built with Flask, PostgreSQL, SQLAlchemy, Docker, and deployed on Railway.
AI & Automation Tools
Python-based automation scripts integrating LLM APIs (OpenAI/Anthropic) for content and data processing. Built API orchestration pipelines connecting third-party services to streamline multi-step workflows.
Certifications
Shkolladigjitale.com Certified Full Stack Developer
Shkolladigjitale.com Certified AI/Machine Learning
Cisco CCNAv7: Introduction to Networks
Cisco CCNAv7: Switching, Routing and Wireless Essentials
Cisco CCNAv7: Enterprise Networking, Security and Automation
Skills
Languages
PythonJavaScriptJavaSQLPHPHTMLCSS
Frameworks
FlaskNext.jsSQLAlchemyDockerPostgreSQLWordPress
Tools & Cloud
GitGitHubRailwayAWS
Networking
CCNA: Routing & SwitchingCCNA: Enterprise NetworkingCCNA: Security & AutomationWireless Networking
Operations
Process ImprovementWorkflow CoordinationTraining & OnboardingStakeholder CommunicationTechnical Support
Education
Bachelor of Computer Engineering
UBT – In Progress
High School Diploma — Honor Scholarship
Hasan Nahi High School